Terms and ConditionsTerms and Conditions
Last updated:January 2026
1. Overview
Cash Up is an application and website that provides SAHM ALRAQMIY shopping vouchers in a closed-wallet format, enabling users in the Kingdom of Saudi Arabia to top up a balance for purchases and use it at participating stores, redeem the balance via scanning a QR code, and view stores that accept Cash Up within the app.
Services are managed in accordance with the laws of the Kingdom of Saudi Arabia, and this policy is an integral part of the Cash Up Privacy Policy and applies alongside it.
Note: Your use of the application/website indicates your agreement to the terms and conditions outlined below.
2. Definitions
• User: The beneficiary of the customer application.
• Merchant: An entity registered with Cash Up to accept digital shopping vouchers via the platform.
• Service Provider: A third party that assists in delivering parts of the service (e.g., hosting, messaging, analytics, etc.).
• Service: What Cash Up provides, including digital shopping vouchers, reward mechanisms, store listings, QR code-based discounts for participating stores, and related operational features.
3. Service Description
Cash Up provides a closed digital voucher system that allows the user to top up a purchase-specific balance, add free reward credits, and use it exclusively within the participating store network.
Purchases are made by selecting allowed products from the merchant, scanning the merchant's QR code, and deducting the purchase amount from the voucher balance in the wallet.
4. Cash Up Account
• To create an account on the app/website, you must provide accurate and updated information and maintain the confidentiality of login credentials (password/verification codes).
• Any activity performed through the account is considered initiated by the user unless misuse is reported immediately.
• The mobile number is the primary account identifier and is linked to all balances and redemption transactions.
• To change the mobile number, an official request must be submitted within the app or via support, along with proof of ownership (e.g., national ID or verification code sent to the old number).
• After verification, balances and transaction history may be transferred to the new number while retaining transaction records in the system.
• If account ownership cannot be verified, the account remains linked to the old number until procedures are completed.
• Cash Up is not responsible for loss of account access or balance due to changing the mobile number without following the official procedures.
5. Balance, Usage, and Transfers
• The balance represents digital shopping vouchers usable only at participating stores or platforms within the Cash Up network.
• The balance cannot be redeemed for cash or transferred to bank accounts or other users.
• The balance is considered closed-loop digital vouchers, not a bank account or transferable financial instrument.
• All balances added to the wallet are valid for three years from the top-up date. After this period, the balance expires and is automatically removed from the account.
• If an error occurs in balance deduction or transaction execution, support must be notified within seven (7) business days, and adjustments are limited to correcting the wallet balance upon error confirmation.
• When requesting account deletion or closure, the full voucher balance must be used before deletion, as it cannot be refunded or transferred.
• Cash Up has the right to temporarily or permanently freeze the account if any fraudulent activity or manipulation is suspected, until verification is complete.
• Cash Up reserves the right to take legal action for any unauthorized use.
6. Distribution of Responsibilities
• Cash Up provides a platform to display digital vouchers and reward mechanisms for users.
• The merchant is responsible for order fulfillment, product or service quality, delivery, and after-sales service.
• Cash Up is not a seller or provider of products or services and is not responsible for any deficiency or defect outside the platform's operation.
7. User Obligations
• Use the vouchers according to their nature and limits.
• Refrain from any attempt to fraudulently manipulate vouchers or redeem them unauthorizedly.
• Avoid harming the platform.
8. Service Providers
• We may use service providers for operational tasks (hosting, cloud within the Kingdom, messaging and notifications, analytics, support).
• Service providers must comply with Cash Up regulations and policies and use data only to deliver the service.
9. Content and Intellectual Property
• All Cash Up rights in software, interface, content, and visual identity are reserved.
• Using the platform does not grant the user any intellectual property rights.
10. Prohibited Uses
• Misusing vouchers or attempting to manipulate the closed-wallet system.
• Collecting or extracting user data automatically or reusing it without permission.
• Unauthorized access or vulnerability testing without prior approval.
• Disrupting or interfering with the service in any way, including spreading malware.
• Using the service in violation of Saudi laws, including financial fraud and cybercrimes.
• Impersonation, trademark misuse, or providing misleading information.
Note: Cash Up may restrict or suspend access to the service and temporarily block balances if violations are suspected and take legal action as appropriate.
11. Maintenance and Service Availability
• Updates or maintenance may temporarily affect the service, and we will notify you whenever possible.
• Some features may be modified or completely/partially suspended to improve performance or comply with regulations.
12. Termination and Suspension
• Cash Up may restrict, suspend, or terminate access to the service in case of terms violation, suspected fraud, or balance manipulation until verification is completed.
• Obligations arising before termination (e.g., settling completed transactions) remain until addressed.
13. Warranties and Liability
• Cash Up aims to provide a stable service but does not guarantee uninterrupted or error-free operation.
• Cash Up is not responsible for the quality or warranty of products/services provided by merchants, while respecting statutory consumer rights.
14. Complaints and Support
Support channels are available within the app and via email to receive inquiries and complaints, and additional information may be requested for processing.
15. Governing Law and Jurisdiction
These terms are subject to the laws of the Kingdom of Saudi Arabia, and the competent courts within the Kingdom have jurisdiction.
16. Updates to Terms and Conditions
When these terms are updated, the revised version is posted on the website, and the published version is considered valid. Continued use of the service after that date indicates acceptance of the changes.
17. General Provisions
• If any clause is invalid, the remaining clauses remain in effect.
• Notices are delivered via the app/website, email, or text messages linked to the verified number.
• Failure to exercise any right does not constitute a waiver.
• These reference terms prevail over any previous descriptions.
• Intellectual property, liability, law, and any ongoing obligations remain valid after service termination.
• The Privacy Policy governs all matters related to data protection in case of conflict.
