Terms and Conditions
Last updated: January 2025
1. Acceptance of Terms
By accessing and using the CashUp digital wallet service, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. These terms apply to all users of the CashUp platform, including customers and merchants.
2. Service Description
CashUp is a digital wallet service that allows users to: • Top up their digital balance using various payment methods • Receive bonus balance on top-ups (up to 20% or as advertised) • Make payments at partner merchants using QR codes • Access exclusive offers and discounts from partner stores • Track transaction history and manage their digital wallet
3. User Registration and Account
To use CashUp services, you must: • Be at least 18 years old or have parental consent • Provide accurate and complete registration information • Maintain the security of your account credentials • Notify us immediately of any unauthorized use of your account • Be responsible for all activities that occur under your account
4. Payments and Top-ups
• All top-ups are processed through secure payment gateways • Supported payment methods include Mada, Visa, MasterCard, and Apple Pay • Bonus balance is credited instantly upon successful top-up • All transactions are final and non-refundable unless otherwise stated • CashUp reserves the right to modify bonus percentages with prior notice
5. Merchant Services
For merchants registering with CashUp: • You must provide valid business documentation • Registration approval typically takes 24-48 hours • You agree to display CashUp payment options clearly • Transaction fees and terms will be outlined in a separate merchant agreement • You must comply with all applicable laws and regulations
6. Prohibited Uses
You may not use CashUp to: • Engage in any illegal or fraudulent activities • Violate any applicable laws or regulations • Transmit viruses or malicious code • Attempt to gain unauthorized access to our systems • Use the service for money laundering or terrorist financing • Resell or transfer your account to another person
7. Limitation of Liability
CashUp shall not be liable for: • Any indirect, incidental, or consequential damages • Loss of profits or business opportunities • Service interruptions or system failures • Unauthorized access to your account due to your negligence • Actions of third-party service providers or partner merchants
8. Privacy and Data Protection
Your use of CashUp is also governed by our Privacy Policy. We are committed to protecting your personal information and complying with applicable data protection laws. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
9. Changes to Terms
CashUp reserves the right to modify these Terms and Conditions at any time. We will notify users of significant changes through the app or via email. Continued use of the service after such modifications constitutes acceptance of the updated terms.
Other Questions?
For questions about these Terms and Conditions, please contact us through the CashUp app or email [email protected]