Privacy Policy
Last updated: January 2025
1. Introduction
CashUp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital wallet service. By using CashUp, you consent to the data practices described in this policy.
2. Information We Collect
We collect the following types of information: Personal Information: • Full name and contact details • Phone number and email address • National ID or Iqama number • Payment card information • Transaction history Business Information (for merchants): • Business name and registration number • Commercial license details • Bank account information • Store location and contact details
3. How We Use Your Information
We use your information to: • Process transactions and maintain your digital wallet • Verify your identity and prevent fraud • Send transaction confirmations and account updates • Provide customer support • Improve our services and develop new features • Send promotional offers (with your consent) • Comply with legal obligations and regulatory requirements
4. Information Sharing and Disclosure
We may share your information with: • Payment processors to complete transactions • Partner merchants (limited to transaction details) • Law enforcement agencies when required by law • Service providers who assist in our operations • Third parties with your explicit consent We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your information: • Encryption of sensitive data in transit and at rest • Secure servers and firewalls • Regular security audits and assessments • Limited access to personal information • PCI DSS compliance for payment card data However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to: • Access and review your personal information • Correct inaccurate or incomplete data • Request deletion of your account and associated data • Opt-out of promotional communications • Withdraw consent for data processing • Request a copy of your data in a portable format To exercise these rights, contact us through the app or via email.
7. Data Retention
We retain your information for as long as necessary to: • Provide our services • Comply with legal obligations • Resolve disputes and enforce agreements • Maintain business records Transaction records are typically retained for 7 years in accordance with financial regulations. You may request deletion of your account at any time, subject to legal retention requirements.
8. Updates to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through the app or via email. Your continued use of CashUp after such notifications constitutes acceptance of the updated policy.
Other Questions?
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at [email protected] or through the support section in the CashUp app.